Making it easier to plan your Starbucks visit
As more customers use the Starbucks® app to help navigate busy days, timing has become just as important as convenience.
Beginning May 11, we’re launching scheduled ordering across North America coffeehouses where Mobile Order & Pay is available. This new option in the app is designed for customers who want to plan their visit up to one hour ahead by choosing a specific time to pick up their mobile order.
Built for moments that need a little planning
Scheduled ordering allows customers to select a pickup time when placing a Mobile Order & Pay order, instead of ordering for immediate pickup.
For moments that require a bit more planning, customers can schedule ahead around meetings, classes or busy days. And for those moments when plans change, customers can continue ordering the way they always have.
What the experience looks like in the app
Scheduled ordering fits naturally into the existing Starbucks® app experience, with one additional choice during checkout:
- Build your order in the Starbucks® app as usual
- On the Review Order screen, select Pickup Time
- Choose from available five minute pickup windows (for example, 9:10-9:15 a.m.), up to one hour in advance
- Complete your order and arrive at the time you selected
Pickup times reflect real time availability at each coffeehouse and are powered by our Smart Queue algorithm, which automatically sequences and balances orders across café, Drive Thru, and Mobile Order & Pay. This gives customers the flexibility to choose how they want to order – or make changes – before checking out.
More ways to order, more flexibility
As scheduled ordering rolls out across North America, availability may vary by location.
Sometimes a little planning ahead can make a busy day feel easier to manage.