Starbucks Investor Day recap: Leaders detailed progress so far and opportunities

At Starbucks 2026 Investor Day, chairman and chief executive officer Brian Niccol and other leaders including Tressie Lieberman, global chief brand officer; Mike Grams, chief operating officer; Brady Brewer, chief executive officer Starbucks International; and Cathy Smith, chief financial officer, highlighted the company’s turnaround progress, unveiled new coffeehouse innovations, introduced a reimagined loyalty program, and reaffirmed its commitment to be the world’s leading customer service company.

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