Training & Mentorship

Our Barista First 30 program gives new partners essential training in their first month, with more training at 90 and 190 days. Partners can also become Barista Trainers and take advantage of continuous learning and mentorship programs.

Today, between 59% and 83% of our U.S. retail leadership roles (shift supervisor on up) were filled internally, depending on role and level. We aim to increase that to 90% within three years. 

As I reflect on the past 20 years, never had I imagined as a young 19-year-old I’d grow up with Starbucks, let alone make a career out of it. Coming from a broken family, I was looking for security, community and sense of purpose, and through Starbucks I found that. 

I started [at Starbucks] right out of high school looking for health benefits and it’s lead me to my second family. Starbucks has taught me grit, perseverance, kindness, empathy and leadership skills I didn’t even realize I was capable of.”

Michelle G., store manager, OR