Katsuko, café attendant – Japan
Meet the women at Starbucks who are crucial to the coffee business, every step of the way, around the globe.
I was married in my 20s and a housewife since then. My first part-time job was at age 76 (with Starbucks). When people are almost 80 years old, they are not given much responsibility in society generally. However, when I come to the store, I feel responsible and work on cleanliness as if I am in charge. As a resident of this area for nearly 50 years, I consider it my role to connect the community and my store. I want to be a bridge between artists and my store.
I am happy, rewarded and grateful to be given the responsibility of keeping the store and backyard clean. I am happy to be in a circle of young partners who are as old as my grandchildren and to talk with them.
I thought I can cheer up the elderly in my community through my work. Younger partners will be able to provide customer service that is sensitive to the feelings of younger people. I can understand how elderly people are feeling. When I find someone who looks tired in the crowded store, I call out to him or her and also place a reserved card on a seat and ask him or her to sit and wait.
